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Browse the following FAQs for more info on PC downloads.
My card keeps being rejected saying it's not valid! Why won't it work?
I want to pay by Maestro / Switch / Solo / Electron. Why can't I?
Can I use American Express?
My card was rejected even though I know it's right!
It says that the order can't be placed because of my country?
What happens after my order is placed?
Why is my order still saying "awaiting payment"?
How will my order appear on my credit card bill?
I ordered by text or orderline and I am a contract customer, what will I see on my bill?
I just want to download a track but I can't!
I tried the Download Manager but it wont work!
I have Internet Explorer 6 or more, and it still won't work
I used the Download Manager. How can I get rid of it?
Where are the tracks I downloaded?
I still can't find my files, what now?
The file won't play and it says it needs a licence?
I tried to get the licence but it says it can't get one?
Why would I need to contact customer care to have the licence re-issued?
Where can I see my licence information?
What happens when I reach my licence limit?
My problem is with a mobile item, what now?
We check your card number is valid for the card type you have selected. If it does not match the criteria, the card number will be rejected. For example, if you select "Credit Card" and enter a debit card number, it will be rejected.
All these cards are debit cards. At this time, we do not accept them. You must use a credit card (e.g. Visa or Mastercard or JCB).
No, we do not accept American Express.
The address you enter must exactly match the address on your credit card statement. If it does not match, your card will be rejected. This is to prevent fraud.
Our store is limited to where we can offer content for sale. If you wish to know more about the territories we support, please contact customer care.
Click on the continue link to be taken to the order details page.
Alternatively, click "My Account" and then choose the most recent order to view it.
We make the payment request in the background. The status will update once we know if your payment has been successful.
If you ordered by SMS, please allow up to 72 hours for your order to be completed. This is because of delays in receiving acknowledgements from the network operators.
Your order will be listed as being to DX3 Technologies Ltd. or DX3 Technologies Euro.
Contract customers will see an entry for "Third Party Services" on the bill. Full itemisation on your bill may be broken down into text messages sent, listing the shortcode used 83138 and then one or more premium rate messages received. Depending on the network these may be listed with the shortcode, or they may just be listed as values.
If there are several shortcodes in use, you may see bills in various amounts from these shortcodes.
Individual links for each track are below the album details. There is an icon that looks like the following and has the text "Click to download". Click the icon and your track will be downloaded. See this image as an example.
Click to download icon 
if the track has been downloaded it will look like: 
The Download Manager will only work with Internet Explorer 6 or above. It will not run in any other browser. Please ensure you are using Internet Explorer before attempting to use the Download Manager.
Detailed instructions on how to install and correct most issues with the Download Manager are included when you start to use it. Please follow the instructions given.
You may have to disable pop-up blockers temporarily to allow the Download Manager to install.
You can remove the Download Manager very easily using the Control Panel, "Add / Remove Software" applet.
You can access this by going to "Start", "Control Panel", "Add / Remove Software", scroll to find "DX3 Download Manager" and click "Remove" or "Uninstall".
When you clicked the link to download the tracks, you were asked for a place to store them. This is usually "My Documents" unless you specified an alternative location.
Please note where you save your files to, so that you can easily locate them once the download has finished.
If you are still having trouble locating your downloaded files, click on "Start" go to "Find Files, Places or People" or on Windows XP "Search". This will open the search box.
In the "Search for" box enter *.wma and hit "Search". The search will attempt to find all files ending with .wma. For videos you can use .wmv.
Any matches will be listed. You can double click the file to open it, or you can right-click and select "Open Location" or "Open Folder" to go to the folder where the files are located.
All media is supplied using Digital Rights Management technology. Before you can play the file you must obtain the rights to play it.
This should happen automatically the first time you attempt to play the file - however you must use a Windows Media DRM compatible player or the rights will not be downloaded.
The media file can only be licenced a set number of times. If you have reached this limit (between 3 and 5 requests) you will need to contact customer care and have the licence re-issued.
Licences are re-issued on a per item basis. Some items are allowed to be re-licenced 5 times, some only 3. A re-licence is when the content is downloaded to a machine that has not had the content before. The content must be licenced, and this process reduces the licence count by one.
Formatting, re-installing, replacing the hard drive, all require the content to be re-licenced unless the licences are previously backed up (this facility was removed from Windows Media Player 11+). Similarly downloading and attempting to playback the content on any other PC will use another licence attempt.
Once all attempts are used; the customer must contact customer care to have the licence count reset.
You can access the licence information on each file you download. Simply locate the file on your computer, right-click it, select Properties and then select the tab named "Licence". This will detail the usage rights you have.
You cannot see this information directly from the Store but you can see if you still have licences left. To do this, go to My Account and login. Then go to your order and click to view the details. The track download links for each individual track will tell you if you are out of licences.
When you reach the licence limit, you will not be able to licence the track again. This means it will not playback. To have your licence count reset you will need to contact Customer Care.
You will see the following text:
License Delivery Failed
You have already been issued with the maximum number of licenses permitted. Please contact Smash hits for more information.
Please see our Mobile FAQ for help with mobile downloads.
The images here are for preloading only.
